What is coaching?

Firstly, what is coaching?

Coaching is a partnership that empowers the coachee to creatively consider and enact ways in which they can maximise their personal and professional potential.

How can coaching support the workforce?

We live in a VUCA world, where things change fast and are hard to predict. VUCA stands for volatility, uncertainty, complexity, and ambiguity. This term was coined in the 1990s, but it is still relevant today, especially for public-sector organisations, having to work with partners in complex systems. To cope with this changing world, they need to provide their employees with opportunities to learn and find solutions.

One way to do that is through coaching. Coaching is a powerful tool for personal, team, and organisational growth. It can help people improve their skills, confidence, communication, and relationships. These are all essential for succeeding in today’s context. According to a survey by ICF (2009), more than 70% of people who receive coaching report positive outcomes.

Coaching can strengthen success and employee experience in the following contexts:

  • Leadership development
  • Organisational behaviour
  • Wellbeing initiatives

Here are some of the key characteristics you might expect to see from coaching:

  • Professional coaches are informed by contemporary evidence-based practice.
  • Coaching is non-directive and a coach will empower the coachee to explore their own way forward.
  • It typically involves a one-to-one relationship, however team and group coaching are on the rise.
  • It can focus on individual, team and organisational goals.
  • A coach will ask powerful questions and create a safe space to pause and identify ways to stretch capabilities to reach development goals.
  • Professional coaches will have the appropriate experience and credentials.
  • Predominately delivered in short sharp sessions with a higher degree of flexibility.

What is mentoring?

Mentoring is a process where a more experienced colleague (the mentor) provides advice and support to a less experienced person (the mentee) in following a career path. This relationship is built on trust, respect, and communication. Mentors do not need to be professionally qualified as their advice is based on personal experience, however there are qualifications that can be valuable in such a role.

Mentoring is often associated with a professional journey, presenting an opportunity to build connections and learn from experienced others in their chosen field of work.

Mentoring relationships also tend to be more successful when there is mutual learning between both the mentor and the mentee, rather than just the mentor providing the direction and advice.

Here are some of the key characteristics you might expect to see from mentoring:

  • Mentors provide advice to mentees informed by their personal and professional experiences.
  • The mentor and mentee(s) build a long-term relationship.
  • Mentoring relies heavily on mutual trust and respect between the mentor and mentee.
  • Clear and efficient communication is key to the success of a mentoring programme.
  • The effectiveness of mentoring relies on having a mentor who is consistent.
  • Mentoring can sometimes be fluid and lack structure so employers should check QA procedures and policies are up-to-date and align to key activities.
Coaching vs mentoring venn diagram

Leadership and management coaching with Skills for Justice

To help develop your or someone in your team’s leadership and management skills, it’s important to ensure you have the right resources and services available to you. Skills for Justice offer leadership and management coaching, with a range of specialist coaches available to work with.

Our coaches have industry-leading experience in the justice sector. Read our recent Ministry of Justice executive coaching case study or get in touch today.


Webinar: How to build a coaching culture – a justice perspective

Catch up on our leadership, management and organisational development webinar: How to build a coaching culture – a justice perspective


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